Questions before visiting the workshop.

We are at Milorada Miškovića 23, Banjica, Belgrade. We are open Monday to Friday, 09:00–16:00. Find the current address and directions on our Contact page.

Yes. Pack it carefully and include your name, telephone number, return address and a description of the problem. Read our shipping instructions and agree which accessories are needed for testing. Check transport costs and conditions with the courier.

Inspection is free. After identifying the problem, we explain the repair options and estimated cost. You decide whether to proceed. Inspection time depends on the fault and the checks required.

Include the manufacturer and full model name, the exact error message and when it appears. Tell us about any drop, liquid exposure or previous opening. A short video can help illustrate an intermittent fault.

The time depends on the fault, the testing required and parts availability. We estimate the turnaround after inspection. If parts must be ordered, we discuss this before proceeding.

We use original spare parts. Availability and sourcing are checked for the specific model. We agree the required work and price with you after inspection.

We offer a six-month period for complaints relating to the completed repair, starting when you collect the equipment. If the problem returns, contact us with the previous repair details. Inspection establishes whether it relates to our work or new damage. This does not limit your statutory rights.

Lead times depend on the supplier, model and availability of the particular part. Previously published times do not guarantee current delivery. We provide an estimate after checking the required part.

We agree advance ordering individually. An inspection may be needed first to confirm the correct part. Any deposit and ordering conditions are agreed before an order is placed.

We do not sell spare parts separately. We source parts for repairs carried out in our workshop.

Send the exact equipment model and the accessory you need. We will check availability and compatibility before agreeing an order.

We do not buy used cameras.

We do not repair film cameras or analogue VHS/Hi8 camcorders. For older digital camcorders, including miniDV and DVD models, send the full model name first so we can check repair options and parts availability.

We inspect this type of damage. Rings, gears, guides, flexible connections or optical assemblies may be affected. Do not force the lens back into position or repeatedly switch the camera on. Repair options and cost are assessed after inspection.

Replacement is possible when the correct screen is available and the condition of other assemblies permits it. Send the model and a photo of the damage. After a drop, we also check connections, the body and other possible damage. Timing depends on part availability.

Stop trying to power it on and arrange inspection. Contacts, power circuits, connections, electronics or mechanics may be damaged. The outside of the body does not always reveal the extent of internal damage.

That symptom alone is not enough to tell. Check that the battery is correct and working and the covers are properly closed. Do not scrape contacts or dismantle the camera. If the problem persists, we check contacts, switches and power circuits.

Exposure settings, the aperture, shutter or electronics may be involved. Check whether it also happens in automatic mode and whether the saved files appear bright on a computer. Persistent problems need inspection; a bright photograph alone is not a diagnosis.

Blur can result from focus settings, camera movement, a slow shutter speed or a fault. Note the conditions and whether another compatible lens behaves the same way. If it started after a drop or you hear unusual sounds, do not force the mechanism.

It matters whether this appears only on the screen or also in saved files. The screen, sensor, connections or image processing may be involved, but lighting and shooting modes can also affect the result. Send an original sample photograph and the equipment model.

We inspect the button, its mechanism, flexible connections and electronics. Sometimes a contact or connection can be repaired; sometimes a part must be replaced. Tell us whether the button never responds, works intermittently or remains pressed.

We first check settings, the lens and in-body stabilisation if fitted. After a drop, mechanical parts, position sensors or electronics may be affected. Repair options depend on the particular assembly and parts availability.

Check the operating mode, correct battery and whether the problem occurs with the test button or only on the camera. Do not open a flash: internal circuits can retain high voltage after switch-off. Tell us the flash, camera and wireless trigger models.

Display settings, the eye sensor, backlight, display connections or another fault may be involved. Tell us whether menus are visible, whether the viewfinder works and whether saved photographs look correct on a computer.

On some compact cameras these messages can accompany lens startup problems. Mechanical jamming, the drive, position sensors or electronics may be involved. Do not pull the lens out by hand. After a drop or sand exposure, stop switching it on and arrange inspection.

The clock backup supply may be depleted, the camera may have been left without its main battery, or settings retention may be faulty. The solution depends on the model; not every camera has a separate user-replaceable clock battery. Send the exact model.

Do not press, bend or lubricate them. Deformation, sand or damaged guides may cause jamming. We inspect whether the mechanism can be serviced or a part must be replaced.

On models using this message, Error 01 indicates a camera-to-lens communication problem. Contacts, flexible connections or electronics, including the aperture assembly, may be involved. Not every Error 01 means an aperture fault. Tell us the body, lens and when it occurs.

On certain Canon models, Error 99 is a general error and does not identify one specific failed part. Record the model, lens and when it appears. If it persists, the body and related equipment need inspection. Do not move the shutter or mirror by hand.

Follow the instructions for your model. If it repeats or the camera was dropped, stop using it and arrange inspection. The message alone does not prove that the shutter needs replacing: mechanics, drive, power and electronics are checked.

Try an appropriate data cable, another USB port and, if possible, another computer. You can also try a compatible card reader. Contact us if the connector moves, is visibly damaged or the checks do not help. Do not force the cable.

If the data matters, do not format the card, delete files or keep shooting. Remove it and seek help with safe reading and data recovery first. Test the camera using another compatible card without important data. File recovery cannot be guaranteed.

These messages mean different things. Card Locked may refer to an SD write-protect switch, No Memory Card to an unrecognised card, and No Image to no compatible images in the selected view. Record the exact message and model. Do not format important photographs as a repair attempt.

Do not switch it on or charge it. If safe and possible without force, disconnect power and remove the battery. A hair dryer, oven or rice is not a substitute for inspection. Contact us promptly with the type of liquid and when it happened. Repair success depends on the damage.

Do not force rings or repeatedly switch on a jammed lens. Do not blow compressed air into openings, as it can push sand deeper. We inspect the mechanics, optics and wear. The work required depends on where the sand entered and the extent of damage.

Sensors, communication, motors or settings may be involved, but the symptom does not identify a particular fault. Switch it off if movement is uncontrolled and send the model, description and any drop history. Do not stop a powered motor by hand.

Check balance and permitted load according to the model instructions, with your camera and lens fitted. Persistent vibration after correct setup requires drive, mechanical and electronic checks. Vibration alone does not mean a motor must be replaced.

Overloading or poor balance are possible, but the battery, power and equipment condition also need checking. Record the fitted equipment and the position in which it switches off. Stop using it if a motor heats up or the gimbal is damaged.

Incorrect balance can increase motor load, but battery condition, settings or a fault may also be responsible. Check the balance against the instructions, battery type and behaviour with the same equipment. Send the exact gimbal model for inspection.